Huawel MIS Specialist Jobs West Africa

MIS Specialist Huawei job vacancy in Contact Centre, West Africa

Requirements:
University Degree holder.
More than 3 years management experience in contact center, CRM or service industries.
Must demonstrate good management knowledge and experience on contact center and CRM operations.
Previous management experience in managing outsource and multi-language contact center operations an advantage.
Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service.
Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues.

Responsibilities
Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g SLA's Customer Satisfaction Measures, Operating Expenses, Cost and Quality.
Track and report day-to-day contact center operations to  ensure in line with clients' contracted standards and budget but largeting to exceed clients expectations through excellent performance and regular action based communications whilst seeking  operational cost savings.
Track and report performance of sale revenues, customer loyalty and retention initiatives.
Track and report performace  of operating expense against targets after implementation of sustainable re-engineering initiatives
Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks
Track and report CSI, goals and policies effectiveness.
Prepare and analyze MIS reports for management review and decisions.

Work Location: Nigeria/Ghana
Contact Email: Specialist@huawei.com


Method of Application
All applications must be sent via email to the outlined email address and must be received not later than 4 September 2012. Applicants should specify on their applications and CV's the Job title and the Job Position they are applying for and should send their C.V with their names and job title. All application that do not follow the instructions above will be disqualified.